FAQ’s

Account Questions

If you have not played yet you can either click the ‘My Account’ button at the top. Or you can play one of the competitions and once you reach the check out it will ask you to create an account. From here you can access all you past and present competition. If you are still having problems contact support at support@grabtheswag.co.uk

If you have tried to access your account and having problems, try resetting your password. If this is still an issue contact support at support@grabtheswag.co.uk

You can edit most of your details including and stored cards in the ‘My Account’ by logging in at the top. Or if you are having problems contact support at support@grabtheswag.co.uk

Never give ANY personal details, passwords or bank details over the phone. We will NEVER ask you for any passwords to the site or banks. If you are lucky enough to win cash we can arrange bank transfer via an authenticated process.
If in doubt call 07496 585191 straight away before doing anything.

Competition Questions

We are an exclusive competition site that operates for charities only. Grab The Swag is a skill based competition which requires General Knowledge. Every competition has unique question/s, which once answered enables you to purchase as many entries as you would like.

No. As per the terms and conditions we only offer the prize stated, in some instances cash alternatives are availible. However unless clearly stated the prize is not exchangable.

Yes, we can arrange a convinient time to collect your prize at any address.

Every competition is chosen via a randon number generator, either an independant random number generator like Google or a random ball generator. Every draw will be carried out live on our social media pages, adjudicated.

Something else that is very unique is that we operate as a service for charities and collect all the monies. In the event the prize is not completed we give 75% of the prize fund to you as a gaurantee so you will NOT lose out.

Charity Questions

Very simply just get in touch with our team. We can be contacted anytime on our page https://grabtheswag.co.uk/contact

We will guide you through the registration and get your compeition up and running fast.

We run our compeition site exclusivley for charity, so therefore we only charge an administational fee to setup and run the competition for you. The fees are based on the value of the competition and the amount of tickets sold;

£1-£1000 = 5%
£1001-£10000 = 3%
£10001+ = 2%

You can choose for us to do the draw live on social media or you can arrange to do the draw yourself. Once the draw has been made you will then arrange with the winner to deliver the prize.

We recieve all the monies from ticket entries and hold this as a secure Escrow service, once the prize is delivered all funds will be transferred within 24 hours to your charities designtaed account. We act as a gaurantee, should you fail to deliver the prize then the monies will be issued to the winner as an alternative.